Frequently asked questions
Can I order now?
We are preparing our first collection. Items not ready for sale cannot be ordered. System testing is not a public launch.
Where do you deliver, and what does it cost?
We are preparing delivery for customers in Thailand. Delivery charges will be shown before payment confirmation. Large items such as baby cots may require a separate delivery and service quotation. No free-delivery offer is currently promised.
How can I pay?
Card payments and PromptPay are being prepared and will be enabled after provider approval. Available methods will appear at checkout.
Can I return an item if I change my mind?
Contact us within 7 days of receiving an unused item in its original packaging. Opened hygiene items are excluded from change-of-mind returns. Customers pay voluntary return shipping; no restocking fee applies. See the refund policy for the full terms.
What if my item is faulty or incorrect?
Send your order number and any available photos of the item or packaging. An unboxing video is not required. We cover relevant shipping costs for faulty or incorrectly supplied items. Your statutory rights remain protected.
How do I track an order or arrange a refund?
Use the order-status link in your confirmation email, or contact us by email or LINE with your order number. Wait for our confirmed return address before sending anything. PromptPay refunds are arranged using another method agreed with the customer.
Do you offer gifts?
Send an enquiry through VIP Gifts. We will confirm the items, price, packaging and delivery timing before accepting an order.