Shipping policy

Shipping Policy — English

Updated: 19 October 2026

This policy covers purchases on deramaselect.com for delivery within Thailand. The store is preparing to open and is not yet accepting paid orders.

Delivery coverage and charges

Available destinations and delivery options will be disclosed before an order is confirmed. International delivery is not currently offered. Contact us if no option is available for a remote area, island or restricted location.

Delivery charges will be shown before payment and depend on destination, size, weight and product type. A flat rate and free-shipping threshold have not been set; free shipping is not promised.

Bulky items such as baby cots, bathtubs and changing tables may require a separate quote. Delivery access, upstairs handling, assembly and other additional services must be agreed, including their cost, before payment. We will not impose undisclosed additional charges without your agreement.

Dispatch and delivery timing

Before accepting an order, we will disclose whether each item is in stock or on preorder, its dispatch origin, preparation time and estimated delivery timing in the product information or order confirmation details. No universal delivery-time promise applies to all products.

For preorders or items imported from Korea, the relevant timing and charges will be disclosed before payment. We will not change an in-stock order to a preorder without agreement. If we split a delivery, we will notify you and will not add delivery charges beyond the agreed amount.

Tracking and delivery problems

After dispatch, we will provide tracking or delivery appointment details through your supplied contact channel. Check your delivery address, postcode and telephone number before ordering. Contact us promptly for corrections; changes after dispatch may be limited. Any redelivery charge caused by incorrect details will be explained and agreed in advance.

Contact us if a parcel is missing, later than the advised timeframe, or marked delivered but not received. We will investigate with the carrier and explain the available remedy. Carrier handling does not remove your rights against the seller. If delivery cannot be completed as agreed, we will explain your options, including cancellation and refund where you are entitled.

For damage, incorrect items or missing items, keep available packaging and send your order details and available photos. An unboxing video is not required to raise a claim. See our Returns, Exchanges and Refunds Policy.

DERAMA SELECT, operated by CHA WELLNESS (THAILAND) COMPANY LIMITED
Email: lwydcompany@gmail.com · LINE OA: @derama.th · Phone: +66 90 319 0888