Privacy policy

Last updated: October 19, 2026

DERAMA SELECT operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). DERAMA SELECT is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or otherwise transact through the Services, or otherwise communicate with us. If our Terms of Service conflict with this Privacy Policy, this Privacy Policy governs the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect or process

"Personal information" means information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot reasonably identify or be linked to you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details, including your name, address, billing address, delivery address, telephone number and email address.
  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including information you provide when communicating with us, such as customer support enquiries.
  • Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information, including information about your interactions with the Services and how and when you interact with or use them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, personalising and improving the Services. We use your personal information to provide the Services, including performing our contract with you; processing payments; managing orders; remembering your preferences and items of interest; sending account notifications; processing purchases, returns, exchanges and other transactions; creating, maintaining and otherwise managing your account; arranging delivery; facilitating returns and exchanges; enabling reviews; and providing a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to tailor and improve the Services.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or post, and showing online advertisements for products or services on the Services or other websites, including advertisements based on previous purchases, items added to your cart and other activity on the Services.
  • Security and fraud prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate or act on potentially fraudulent, unlawful, unsafe or harmful activity; protect public safety; and secure our Services. If you use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not disclose your username, password or other access details to anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to your needs, provide effective Services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or valid legal process, including requests from law enforcement or government authorities; investigate or participate in civil discovery, potential or actual litigation or other legal proceedings; and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy, including:

  • To Shopify, vendors and other third parties providing services on our behalf, such as IT management, payment processing, analytics, customer support, cloud storage, fulfilment and delivery.
  • To business and marketing partners to provide marketing and advertising services to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across merchants and websites. Our business and marketing partners use your information according to their own privacy notices. Depending on where you live, you may have the right to direct us not to disclose information about you for targeted advertising and marketing based on your online activity across merchants and websites.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to deliver products to you or through social-media widgets or login integrations.
  • To our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations, including subpoenas, warrants and similar requests; to enforce applicable Terms of Service or policies; and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are provided through Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services is transmitted to and disclosed to Shopify and third parties that may be located in countries other than where you live, to provide and improve the Services. We also use certain enhanced Shopify features that incorporate information from your interactions with our store, other merchants and Shopify to help protect, grow and improve our business. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding these uses. To learn more about how Shopify uses your personal information and your possible rights, visit Shopify's Consumer Privacy Policy. Depending on where you live, you can exercise certain personal-information rights through Shopify's Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, review their privacy and security policies and other terms. We do not guarantee and are not responsible for their privacy or security, including the accuracy, completeness or reliability of their information. Information you provide in public or semi-public areas, including on third-party social networks, may also be visible to other users of the Services or those platforms, without restrictions on its use by us or those third parties. Including a link does not imply endorsement of the platform's content, owner or operator, except as disclosed on the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, contact us using the details below to request its deletion. As of this Privacy Policy's effective date, we do not have actual knowledge that we "share" or "sell", as defined by applicable law, personal information about people under 16.

Security and retention of your information

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security". Information sent to us may also be insecure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below. These rights are not absolute, may apply only in certain circumstances, and we may sometimes decline requests as permitted by law.

  • Right to access or know. You may have the right to request access to personal information we hold about you.
  • Right to deletion. You may have the right to request deletion of personal information we hold about you.
  • Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
  • Right to portability. You may have the right to receive a copy of personal information we hold about you and request its transfer to a third party in certain circumstances and subject to exceptions.
  • Managing communication preferences. We may send promotional emails. You can opt out at any time using the unsubscribe option in those emails. After opting out, you may still receive non-promotional emails, such as messages about your account or orders.

You can exercise these rights where indicated in the Services or by contacting us below. Visit https://privacy.shopify.com/en to learn more about Shopify's use of your personal information and possible rights, including rights concerning data Shopify processes.

We will not discriminate against you for exercising these rights. As permitted or required by applicable law, we may need to verify your identity before fulfilling a request. You may appoint an authorised agent to act on your behalf under applicable law. Before accepting an agent's request, we will require evidence of your authorisation and may require you to verify your identity directly with us. We will respond within the timeframe required by applicable law.

Complaints

If you have a complaint about our processing of your personal information, contact us below. Depending on where you live, you may have the right to appeal our decision through those contact details or complain to your local data-protection authority.

International transfers

We may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the EEA or UK, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, as appropriate, unless the destination country has been recognised as providing adequate protection.

Changes to this Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised policy here, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise an available right, call +66 90 319 0888 or email lwydcompany@gmail.com, or contact us at CHA WELLNESS (THAILAND) COMPANY LIMITED, 88/8, Soi Sukhumvit 49 (Klang), Khlong Tan Nuea, Vadhana, Bangkok 10110, Thailand.